Customer Testimonials

Courtesy and convenient

They got busy on my vehicle right away. They did a good job. No. That's enough.

Mrs. Emily and the whole crew was awesome. I would definitely spread the news to come see them.

This staff is very friendly and knowledgeable. Walk in and assisted with a smile and kindness. Never feel rushed. Great Job!!

In and out very fast- always great service!!

Easy, no-pressure process. Had enough inventory for us to make an informed decision, and the sales and finance team worked with us to find the deal we wanted. Great experience!


When I called about my power train warranty they told me exactly how to proceed. Because my car would not start. They were very professional when they repaired my vehicle. Thanks

Fast and friendly service. Did a great job. Truck runs better than new. Will be back.

Fast and friendly service. Did a great job. Truck runs better than new. Will be back.

The people were very nice and helpful

Good Good good good good good Good good good good good good good good good good


Very kind and caring. Goes out of their way to explain what needs to be done to my vehicle.

Quick and efficient service.

They were quick on replacing the part for my car


Service was great. I was informed the whole way through the time my truck was being serviced. I like the print out after to inform me of future services coming due.





Great experience. Lance was very truthful and kind.

Good


Great employees and great service, everyone did a great job. Rate 10/10! No regret


I must say, this will be my go to dealership. Always. Great people, great vehicle’s, happy faces.😊😊😊

Love Love Love Ms Emily! She is so helpful and shows that she truly cares about her customers and you aren't just a sale to her. I would and do recommend her to everyone I know!!

Fast easy process

I am always hesitant when it comes to dealerships but I will say this place really does treat you like family. Would be happy to do buisness again!



Worked with Trenton and Kate in service. Had an issue that was supposed to be repaired once before at a different dealership but the problem continued. Thank you Trenton and Kate for your exceptional service in making this right. Will definitely bring my business back to them.


Great place, low pressure dealership and very friendly. Straight forward and good people.


we love us some Ms Emily, she is the best salesperson we have ever dealt with,she understands all our needs

Everyone was very nice and professional, Made sure all my concerns were taken care of

Everyone at this dealership is very helpful and nice especially Emily Martin with our car purchase!

Great experience! Mrs. Emily Martin listened to our wants and needs. She reviewed several vehicles from the Franklinton location as well as other Walt Massey stores before our purchase. She is extremely knowledgeable of all vehicles in general and made the purchasing experience a great one! Jericah was also very helpful and knowledgeable aas well.


10/10 HIGHLY RECOMMEND! GREAT CUSTOMER SERVICE & AWESOME DEALERSHIP! Thank you so much Kate Ashe!

We loved are experience!! Great service and everything was fast. Process was smooth and simple.

Everyone was very helpful in finding me a new vehicle. Larrilyn Hickman in particular was very helpful and knowledgeable. Would definitely recommend them to a friend

Larrilyn was very helpful and knowledgeable in helping me to decide what vehicle I wanted to purchase. I would definitely recommend her to anyone that wishes to purchase a new vehicle

She is my mom but has sold me like 10 cars in the last years,wouldn’t go to anyone else.She is kind and helpful and the best at what she does.Go mom

Great experience-I told Ms Emily I wanted an all black Trailblazer and she found one for me at a different location and had it there that evening for me to look at. She took care of everything for me. Thanks again!

Emily offered the best auto buying experience I have ever had in buying a new car. I recommend Emily to anyone shopping at Walt Massey in Franklinton, LA.


Got my wife a car from the Franklinton, La. location. Larrilyn was so helpful and got my wife the car she wanted.

Larilynn was amazing she helped me find exactly what I needed and really pushed for me to get what I wanted. I would recommend her to anyone for their vehicle needs.

Larrilyn Hickman is the best in the business!

Emily helped my wife get her suburban! She was very personable and not a pushy sales woman. Thank you for getting wifey Lauren into her vehicle

Larrilyn is the absolute best and very accommodating. Great experience and would come back again to see Larrilyn!

Larrilyn was the absolute best!

Excellent customer service!!!!!!!!!!!

If you’re in the market for a new vehicle, please go see Emily Martin at Walt Massey in Franklinton, LA. She great!

Emily Martin did a phenomenal job helping me purchase a vehicle. I highly recommend her to other potential buyers!

This dealer is by far the best I've delt with ever, Everyone is very professional and Larrilyn is firts class!!!!

Larrilyn was absolutely helpful and made the experience as smooth and easy as can be!

Mario and Larrilyn were absolutely amazing!!

Bought a truck from Walt Massey Chevrolet. Great service. Please see Mrs. Emily Martin she’s great

Emily Martin is a wonderful salesperson! She was extremely patient, kind, and helpful. If you plan on buying a car from the Walt Massey Chevrolet in Franklinton I suggest you seek Emily Martin for help.

Very frendly and Larrilyn was such a pleasure to work with. The process went smoothly.

great dealership 10/10 would recommend someone to go to they have excellent customer service

Larrilyn at Walt Massey was amazing to work with. She got us in a great car with a painless process.

I had an awesome experience and had friendly advice about purchasing a new truck. I would highly recommend and will buy again

Smooth as Tennessee Whiskey !!!! Thanks Larrilyn Hickman !!!!

Such a smooth process. Thank you Larrilyn!


I trusted Walt Massey not only with the purchase of a new truck but also with the scheduled maintenance and have been extremely pleased with their attention to the customer experience.

Everything was done as expected in a timely manner. I will be back.

The sweetest group of people! Mrs. Larrilyn was such a sweetheart through the whole process and the staff was so friendly and just as excited for me to get my dream car!

Great selection of vehicles. Attentive - but not pushy sales. All associates greeted us as if we were "old friends". The process to buy our vehicle from start to finish was easy, very informative, and we knew exactly what we needed to do for every step without having to guess - everything was fully explained on what to expect. Highly recommend using Walt Massey for your next vehicle!

She’s goes OVER and beyond for her customers! Amazing experience! She’s the BEST!

Very easy to work with, exceptional customer service and availability even after purchase of new vehicle.

Excellent, we had a wonderful experience working with Larrilyn Hickman. Would highly recommend this dealership .

If you looking for a new car or truck go see Mrs Emily she's great to work with and Mario gets the best deals done. They're a great and friendly team. I highly recommend them.

Work was done correctly and promptly. My only issue was I received paperwork, 3 pages, with a total bill only. No breakdown of the work and other costs associated with my visit. A detailed itemized bill would be greatly appreciated.

Awesome staff, great service and got me in and out quickly. Overall great experience. Brianna and Trent went above and beyond. Thank you!


Great customer service. Friendly and informed me well


Friendly staff, knowledgeable managers! Easy transition


I have purchased 2 vehicles from Brittany and look forward to buying more. If you want a salesperson that is not pushy and will do what it takes to get the perfect vehicle for you, Brittany is who you need to go to.

Best experience I’ve ever had at a dealership works with you and makes sure you have everything that’s needed

Go see Brittany, she’s awesome!


Y’all should go see my girl Britt… Such a wonderful sails woman. Kind, considerate a such an amazing person!!!

Preston is the best! I recommend going to see him! All staff is very kind and friendly! Easiest I’ve ever bought a car!

Brittany is absolutely amazing, always patient, kind and understanding! Looking to do business with her again.

This is an Amazing dealership.. The staff are so kind!!! Highly recommend this place !!!!

Larrilyn was a wealth of knowledge and goes above and beyond to help us. I enjoyed working with her.

Brittany is the most wonderful salesperson I have ever worked with.. she is very patient and kind she worked for 2 months trying to get me the perfect car.. she goes above and beyond and I am so happy to have had the privilege of working with her and the Walt Massey team!! I LOVE my 2025 Trax she is a beauty❤️If you are in the market for a new/used car give my girl a call you will not be disappointed!!!❤️❤️❤️

Great people to do business with! Very nice and informative. They make the car buying process easy and fun!

We had a great experience with them! Brittany was easy to deal with and made the process so smooth! If you’re in the market for a used/new vehicle be sure to ask for Brittany.

Larrilyn is excellent at what she does. Keeps the process smooth & is eager to help customers. Thank you Walt Massey!

Brittany goes over and beyond for her customers! We needed Walt Massey in FRANKLINTON.