Customer Testimonials
I love everyone at Walt Massey and highly recommend them! Everyone is always so helpful!
They was very nice to work with. Explain everything. Had great hospitality. Offered me something to drink. Wanted to know if I was comfortable. Checked on me.
Rapid scheduling. Prompt diagnosis of problem and friendly communication ???? Great coffee and popcorn t
I had a very pleasant experience at the dealership service department. The staff was friendly, professional,and welcoming from the moment I arrived. They took the time to explain the service process, kept me informed throughout my visit, and made sure all my concerns were addressed. The servicewas completed in a timely manner, and I truly appreciated their attention to detail and excellent customer service. I would definitely recommendtheir service department to others!
Curious and prompt Pleasant, thorough,and prepared. Completed my service in a timely manner. Even dropped my off for my hair appointment while my car was being serviced.
Didn't have appointment but he worked me in. I desperately needed an oil change. Had an emergency and was leaving for Missouri the next morning.
My sells woman is always amazing my family and myself have always bought cars from Emily she is a all around great person.
Always a pleasant experience. I drive out of my way to come to this location.
Fast, easy, no hassle, friendly group of people! Would recommend anyone to check them out!
Knowledgeable, courteous, helpful He took initiative to solve problems Pleasant, kept me updated, efficient, overall a good experience for an expensive job
Good service. Friendly employees. Reasonable prices. All went well with no issues getting my truck serviced
Very satisfied with Wayne's customer service. Very easy to deal with and very quick. Very satisfied with Wayne's customer service. Very easy to deal with and very quick. I rate Wayne's performance a 10/10.
Amazing service. Great communication. 10 out 10 service would not think twice about going back
Great They got right on my truck at my appointment time. Didn't have to wait long for work to be done...
I am thoroughly satisfied and delighted with the service on my car. I will definitely shop and service at this dealer.
Accommodating and informative. They were also prompt and made sure I was comfortable waiting but provided me a way to continue my errands when I had another job that needed to be completed
I was very satisfied He was very helpful and very kind easy to talk to ??
I was very satisfied He was very helpful and very kind easy to talk to ??
Good fast and friendly The experience was good. It was for my work truck. I dropped it off and got it back the same day. The individuals that I worked with were really nice and did a great job.
Services are very good and affordable . Gets the work done and out in a timely manner. Would recommend them to anyone
I grew up around the car business. Walt Massey in Franklinton earned my trust twice — friendly, transparent, never pushy, with a finance team that explained everything. Roseanne Needham helped me find the best deal for me. Genuine, good-hearted people.
They were awesome! Handled everything and no hassle at all. I would highly recommend this dealership
Purchasing the traverse was easy and hassle free. We’ve bought many cars from EMILY over the years and she’s good at her job, quick with the process, and consistent! Can’t go wrong staying at home purchasing your next vehicle!
Excellent Time efficient, they were very thorough and professional, video excellent and great price Highly recommended
Service was all that I expected. Setting the appointment was easy. The service adviser met me and had all of the information required for the service. The service was done in the scheduled timeframe. I was kept informed as the service was being done.
Very vague explanation to the service. Added several items to the repair that were not necessary, inflated the repair price by huge amount in my opinion. Will not return to the dealership
Efficient and friendly service. Always on point. I'm a regular customer and really like Walt Massey in Franklinton.
Easy to schedule appointment. Easy check. They took my vehicle back almost as soon as I arrived. Nice and comfortable waiting area. Easy check out. Will definitely return
The service department did a great job! My running rails look like they were on the vehicle when I bought it. Could not ask for a better job. Thanks for a wonderful job!
Very wonderful people to have done business with for now and for ever more Thanks
Sara, Stephen, Steven, and Chris made Walt Massey feel like home. Excellent, trustworthy, professional service.
Walt Massey is a great place to get tires ,oil change and brake repairs. It lot more thing can do for your vehicle and they also sale new anf dum use vehicle
I always have a great experience with you all when bring my vans Vans out to Walt Massey for services
Great as always Probably the best service department that I've dealt with ever!!! Awesome dealership ??
Convenient , affordable, and customer focused! Great people, great experience, but do not like surveys.
Service department wasn’t staffed well for a weekend I had a appointment for 9 AM for a oil change ,tire rotation and a truck wash I got out of there at 11 AM with no truck wash
Great! He was great with customer service. Very helpful! Helped me look for something for cleaning my leather
The staff was helpful and fair. I came out with a vehicle that my wife loves. Thanks Walt Massey Chevrolet!!!
I'm a loyal customer because they never try to oversell. Wayne discussed with me what would be needed by my next appointment, but never tried to persuade me to get it or other additional services done with my oil change that day. As someone with limited income, I appreciate the ability to plan ahead for needed services without heavy sales pressure.
Needed a new key and remote programmed. Dropped the truck off and it only took a short time and they were done. Also, gave me access to a lot of history on the vehicle.
Very friendly and professional service. Easy to get an appointment and if they find anything besides what you brought your vehicle in for they explain it very thorough.
They were very helpful and took care of all my needs Very polite and kind
They never calibrate my tire sensors properly. This time they tried to tell me I had a burned out sensor.
Very polite , was right on with my appointment time . Efficient , I really liked how I could watch the services done
They were amazing and kind. Helped me get my running board fixed on my new truck ??
I paid for an oil change and tire rotation. I marked my tires with a marker to see if they would get rotated and they didn't so I went back in to complain about it. They took my keys and took my vehicle back again to rotate them. The day before I brought my other vehicle for the same services so now I'm concerned if they even rotated the tires on my other vehicle or not. For something as simple as rotating tires and that not getting done I'm also concerned to know if they even changed ... Read More DealerRater - Oct 1, 2026
Called about my engine light, and they got me in the same day and serviced my truck too. Great service
I was very pleased with my visit to Almay. There was courteous and time and friendly. Thank you.
Easy, wonderful, and quick Would recommend anyone to come by and have Walt Massey Chevrolet in franklinton take care of their automobile needs
They got to work on my car pretty quick and l didn't have to wait very long
Brian is personable and professional. He is great at connecting with customer and following up.
It was great everything was done quickly and enjoyed the fact that my truck was also washed.
This dealership is ABSOLUTELY the Best In La. Each and Every sales rep, finance reps, lets just say...Every one were very friendly and honest. I would recomend every/any i knew, and I Already have. Thank you Sheryl
Very helpful and friendly, willing to answer all questions asked and great communication between everyone
Very helpful and friendly, willing to answer all questions asked and great communication between everyone
Trent did an excellent job. He check on a few questions I had & return a response call within 10 minutes.
Stephen made the whole process very enjoyable. No pressure and no hype just great service
This was the best experience we have ever had buying a vehicle. No stress!! Sara was so friendly and outgoing. We never felt rushed or pushed into a decision we weren't comfortable with
Took my truck on time, very professional, answered all my questions ,ordered the parts I needed
Always great service. They were even able to fit me into an earlier than scheduled appointment.
Stephen and Ty made our trade in seamless. Would recommend them to friends and family for their future vehicle purchases.
Best service in Washington Parish. Best service in Washington parish. The entire service department is a pleasure to work with.
Great work will return for my next oil change and any problems that might occur in the future
Very polite excellent knowledge quick work Great work, very clean and efficient. Will use again
It was a great to work with Trent Because he is a very professional and polite
Fast good service. Great price too. Very hospitable and good coffee lol. Will return soon.
Oil change went well. Customer service was great. They washed my car, which was very nice. I gave them a 4 because he told me all my fluids were good. I knew my wiper fluid was out, so I questioned him about it. He said they topped off all fluids. My wiper fluid was still empty when I left. But overall a good experience.
They were very polite, and worked with you anyway they could They were very polite, and worked with you anyway they could and treated you like they were your family.
Excellent service. Friendly and efficient personnel. Extremely thorough. Would recommend this dealership to all my friends and family.
Quick Everyone was friendly Overall it was a good experience, recommend to others. Thank you
Great service. Fast and convenient. Great price also Great service. Got me in and out quickly. They were friendly and the prices were reasonable
Outstanding service!! I know I suppose to use 15 words or more but I am amazed at the experience. All I can say is I am still shocked at how wonderful my experience at Walt Massey Chevrolet Franklinton was, I will be a customer for life. Locked In like my son says.
Very reasonable price and high quality repairs. Makes being a repeat customer easy. Highly recommended.
While being stranded in the roadside, I contacted Chris Kelly by phone. He was helpful and ga e me the Roadside Assistance phone number. Thankfully My car cranked and I was able to drive it to the dealership where he helped me.
Charges were not what I was told . Ask agent if service had labor charges they said included in cost of part. Expect a bill of. around $400 not 589. Not happy.
I always experience excellent customer service along with great prices. Definitely the best dealership around.
The workers were very nice and friendly they made me feel welcome and they keep in touch
This is the best dealership that I have ever been to in all my years of car shopping. Brian was particularly helpful.
I had a great experience at Walt Massey Chevrolet, and, in particular, Brian Borne. He was very knowledgeable, professional, and expeditious. Thank you for a no pressure experience. I won’t hesitate to recommend and will be back for my next vehicle.
Brian and The Massey team were wonderful. They went the extra mile and would recommend making the drive to see them. Thanks!
The purchase of my vehicle went smoothly and was quick. Great experience!! Thank you Ms. Emily!!
Exceptional dealership going out of there way to make you feel at home and going home with a big smile
This was the best experience that we ever had at any dealership when purchasing a car.! I spoke on the phone with David and he had a video and pictures sent to me by text of the car i was interested in . .He was able to make me a trade offer on my vehicle and give me the expected cost of the new vehicle that I wanted to purchase before we ever arrived at dealership . It was so easy and stress-free! This is the way it should be done. David was off the day we arrived and Stephen picked up ... Read More DealerRater - Aug 20, 2026
I love Miss Emily and everyone else were very helpful. Nice to be close to home with a good dealership
Good selection of used trucks to choose from. The sales and service people were accommodating.
Easy to work with. Very friendly and personable. Have bought multiple vehicles from them. Will definitely be back next time I am in the market for a vehicle.
Timely service. Thorough inspection and attention to maintenance, and a free car wash !!! I will be back
It was a great experience. The wait wasn’t long at all. I was notified that the appointment that I had previously scheduled the tech wasn’t available so I was offered and earlier appointment, which was perfectly fine with me.
Fantastic as always. Knowledgeable technicians who don't push more than what is actually needed. Always helpful and courteous.
Great service, I will never take my vehicle anywhere else. I brought 2 vehicles in for an oil change, they rotated my tires and did a great job on the wash. We were in and out.
Our experience was excellent! The person we dealt with was excellent! Our visit was handled in a very timely manor. Thank you
Great service team and quick work! We really appreciate having a hometown dealership that has a service department that can get you in and out like Walt Massey's Service Department does.
Hopefully I never need to go back... Prices are out of sight 1500 Dollars when you're on Disability...
Dealership provided me a ride home and back when service was complete! Overall excellent experience!
Great people to work with and very good and their jobs. Would highly recommend their service department to anyone
Ty McCain was very knowledgeable and helpful in helping decide on a vehicle for my needs, Stephen Brown guide us through financial planning in a timely manner.
I was so desperate to hurry up and get back into a vehicle. I couldn’t be more happier with how things went. I was extremely satisfied with the customer service I received everything went very smoothly. Everything was detailed in a way that I could understand. Everyone was so nice and sweet. If I had to recommend anyone getting a vehicle from anywhere, it would be this place because they went above and beyond to get me in a vehicle. The price is right where I needed it. My monthly payment was right where I needed it. They even ... Read More DealerRater - Jul 27, 2026
Communication was bad the time they kept my truck was 2 1/2 days with no calls to do a hour of work But they fixed the problem and apologized for the inconvenience
Great dealership to have your vehicle serviced at always take care of me Awesome and fantastic
Quit sending me emails I have asked many times and you keep sending them. STOP sending