Customer Testimonials
Good selection of used trucks to choose from. The sales and service people were accommodating.
Easy to work with. Very friendly and personable. Have bought multiple vehicles from them. Will definitely be back next time I am in the market for a vehicle.
Timely service. Thorough inspection and attention to maintenance, and a free car wash !!! I will be back
It was a great experience. The wait wasn’t long at all. I was notified that the appointment that I had previously scheduled the tech wasn’t available so I was offered and earlier appointment, which was perfectly fine with me.
Fantastic as always. Knowledgeable technicians who don't push more than what is actually needed. Always helpful and courteous.
Great service, I will never take my vehicle anywhere else. I brought 2 vehicles in for an oil change, they rotated my tires and did a great job on the wash. We were in and out.
Our experience was excellent! The person we dealt with was excellent! Our visit was handled in a very timely manor. Thank you
Great service team and quick work! We really appreciate having a hometown dealership that has a service department that can get you in and out like Walt Massey's Service Department does.
Hopefully I never need to go back... Prices are out of sight 1500 Dollars when you're on Disability...
Dealership provided me a ride home and back when service was complete! Overall excellent experience!
Great people to work with and very good and their jobs. Would highly recommend their service department to anyone
Ty McCain was very knowledgeable and helpful in helping decide on a vehicle for my needs, Stephen Brown guide us through financial planning in a timely manner.
I was so desperate to hurry up and get back into a vehicle. I couldn’t be more happier with how things went. I was extremely satisfied with the customer service I received everything went very smoothly. Everything was detailed in a way that I could understand. Everyone was so nice and sweet. If I had to recommend anyone getting a vehicle from anywhere, it would be this place because they went above and beyond to get me in a vehicle. The price is right where I needed it. My monthly payment was right where I needed it. They even ... Read More DealerRater - Jul 27, 2026
Communication was bad the time they kept my truck was 2 1/2 days with no calls to do a hour of work But they fixed the problem and apologized for the inconvenience
Great dealership to have your vehicle serviced at always take care of me Awesome and fantastic
Quit sending me emails I have asked many times and you keep sending them. STOP sending
The lady was fantastic to work with but the service manager was not as inclusive as I thought he should be. I brought in my Toyota Rav 4 for oil change and also my sons dodge ram 1500 truck for oil change. They were very detailed on my Rav 4, although the engine maintenance sensor that has been on since I purchased the vehicle is never addressed. The check on the Rav 4 was great, they even had a video of the inspection they sent me. The oil change and inspection of the dodge ram 1500 truck I assume went well but he has also ... Read More DealerRater - Jul 25, 2026
They did everything correctly - paperwork was the easiest I’ve ever had - Chris did a great job on helping me setup the the corvette - very very friendly- so easy to work with !!!!!
Great experience from start to finish! The staff was friendly, helpful, and made the car-buying process quick and easy. I love my new car and highly recommend this dealership to anyone looking for a hassle-free experience.
I am very please with Walt Massey as a whole. I purchased my equinox from them and a year later my husband purchased is truck from the same dealership. I love to do business locally and am extremely pleased with this dealership.
I had 2 vehicles serviced over 2 days. Kristal did a great job helping to get my time scheduled and throughout the process with pick up and payment. Wayne did a great job of explaining to me. The service needs of my vehicles, recommendations, details, explanations, etc.
Great new truck purchase ,everything with purchase went as good as could have been,thanks
Nice people and nice place Very professional and very accommodating for my needs Definitely recommend
Helpful and informative advice. Clean waiting room and bathroom and concessions. Friendly people to work with in the service department.
Great customer care. Good people too work with. Great dealership to do business with. Fast service
Got truck back in a timely manner Got truck back in a timely manner. Staff was kind and helpful.
Im a first time car buyer and let me say that the people at Walt Massey are kind and helpful! I didn’t know a single thing about getting a car I wasn’t pressured into anything the car that I originally wanted wasn’t in my price range but they found one similar to it and it was perfect!!!
Very thorough. Efficient. Professional. The experience was a good one. The staff was courteous. The waiting area environment was clean and welcoming. The overall experience of doing business with Walt Massey was a very good experience. We will be a regular customer.
Great. Will be back when need more service. Waiting area is very nice. Clean and comfortable.
Excellent service and friendly people The service was quick and efficient I would definitely recommend to friends and family.
Everyone was so nice. Malik was great in explaining all the bells and whistles of the cars aI test drove. Stephen was quick with the paperwork to get out out the door in no time. I absolutely love it Trailblazer.
They were friendly, fast, and not pushy. They were very helpful And answered any questions we had.
The people were friendly and efficient. They greeted us and the service didn't take too long.
Very professional, friendly and helpful. Always willing to go above and beyond, that is all.
it was excellent and no long wait time I would recommend my family and friends
The service director went above and beyond to ensure my transmission was serviced and the warranty covered it.
Very professional! Awesome Communication skills and people skills. Kept me informed with all steps and process while my vehicle was in the shop. Also speedy and quick service in the shop!!
They were real good and nice and they let me know everything and when my truck was gonna be finished
The experience was seamless and pleasant. The staff ensured that everything went smoothly. I felt well-informed throughout the process. The environment was welcoming and friendly. We were very satisfied with the overall experience. By the end, it felt more like engaging with family than a typical transaction. I would highly recommend each salesperson to anyone interested in purchasing a vehicle.
This dealership from several previous owners and the current has never asked me when having oil changed if I wanted my air filters changed especially the cabin filter; amazing considering the markup applied to parts!
They are always professional, Knowledgeable and eager to help with maintaining your vehicle. Great service
Fast and friendly service,, keeps you updated on progress and a detailed description of work being performed.
Very professional, attentive to customer needs wants and affordability. Take the time to explain everything.
Walt Massey always strives for perfection. I am always very satisfied with my visit. I can't say enough about how well Wayne handles his customers. Great place. Great people.
They always take care of me. I'm in and out quick I like the small town hospitality.
Great service! Quick and easy! Excellent communication, the staff were all very helpful and friendly!
Chris and Stephen made my first experience for buying a car from a dealership great! Also, they had wonderful customer service, and they made me feel confident in my decision. I got the SUV I wanted at a reasonable price.
Emily was once again great to deal with friendly and very helpful. Go see Emily very nice lady.
The service writer was good. When I got my vehicle back, it had oily handprints on the inside and outside.
They did just what I asked of them and were very friendly. I like that they send you a video of your vehicle check up
Great service. Communicated thoroughly and kept me informed. Got me in and out very fast.
Got me in and out and very respectful and helpful. Definitely recommend them to anyone!
They are a great dealership my car was in the shop longer than they expected so they let me rent a rental until it was done. Great team and care people
It was quite a drive to get there from NOLA but definitely worth the experience. I would definitely go back.
The service department at Walt Massey Chevrolet of Franklinton was incredibly helpful and made the entire experience smooth and stress-free. From the moment I arrived, the staff was friendly, knowledgeable, and genuinely focused on making sure my concerns were addressed. They took the time to explain what was needed, kept me informed throughout the process, and completed the work efficiently without any surprises. It was clear they cared about both the quality of their work and my time, and I left feeling confident and well taken care of.
Very comfortable and smooth process, great crew. The sales team were very courteous and helpful with the past 2 purchases, nice experience.
Took my new truck in for an oil change and tire rotation. Service advisor was great, service was fast. When I got in my truck, I found oily handprints on the outside door handle, door, hood, inside door handle, door panel, steering wheel, and the box where the lug lock is stored. The lug lock box was laying on my console and the glove box was open. I would appreciate it if the lube tech would wash up before pulling the truck out for the customer. I had just washed my vehicle before bringing it in for service. I guess ... Read More DealerRater - Jun 28, 2026
The experience purchasing an suv was exceptional. Chris Kelly and Stephen Brown were so helpful, kind, and took their time in answering all my questions. They never hurried me or made me feel anything but important. Davis helped me answer some questions as well. The process was made easier by all of their great attention to matters and to me. I will forever be grateful to them.
The entire team was easy to work with and made the buying experience enjoyable. Great job!
I had an amazing visit hassle free and was friendly staff and received a gift certificate and it only took maybe an hour!
They got me in quick figured out my problems and got me on my way. Hasslefree will be back!
They made the purchase of my vehicle so pleasant!! Loved doing business with them! Would definitely recommend them!
Excellent service and extremely friendly and nice staff The service was an overall 10/10 experience!!
Nice It didn't take long. They got the job done. I have no complaints Very helpful
I came in for an oil change. The estimate was $70 for oil and oil filter change. Was told my engine air filter required changing as well as the cabin air filter and the wiper blades. The oil change estimate of $70 went to $300. Yes!!!! $300. The cabin filter, engine air filter and two wiper blades cost $230. That won't ever happen again. I'll purchase those items and change them myself......for way less than $230.
Convenient The people I talked to were very respectful and helpful. I enjoyed the video walk through.
Dropped off and was ready at the time given. Excellent Service And positive attitudes. I love the Walt massey team.
Everyone is exceptional and friendly!! Purchased car Friday and general manager is very hands on at this dealership. Emily the sales person is terrific
Clean, comfortable waiting area. Oil change service quick and I like that they keep me updated on my service job. A+ on video.
Call to explain issue and time constraints. Wayne said bring it and we will get it done. I love the confidence AND commitment. And they absolutely did get it done within 24 hours. Thank you!
This was my first time purchasing a car on my own and they made the experience so simply and easy. I was in and out and was able to drive my new car home that same day. They didn’t mind me asking all 1,000 questions lol and they did the best they could to make the process as smooth as possible!!!!!
Prompt and professional. Trent went above and beyond to find a tire to meet my budget and needs. Shannon made the arrangements including picking up my car, having it serviced and my tires changed, and then returning it to me before the end of my work day. They took the pressure off of me so I could do my job while they were doing theirs.
Upon arrival everyone was so helpful and nice. Answered all my questions and made me feel so welcome. I will definitely be back and recommend anyone to go to Walt Massey in franklinton Louisiana
Quick, fixed my issue. Would recommend the service department From out of town and got me on my way
Excellent as always. Walt Massey Franklinton is the best I recommend this dealership to everyone
Great local dealership. Everyone in Washington Parish should be trading here, creating local jobs and supporting local economy.
Very professional with this purchase. It was a pleasure doing business with your dealership Thanks
Always courteous service and excellent work
Reliable. Quick. Trustworthy. We always use Walt Massey in Franklinton for these reasons. Buy local.
I had an oil change and tire rotation done at Walt Massey Chevrolet Franklinton, La today. Thanks to the guys for doing the quality work today on my 2012 Toyota Tacoma. You did a great job, 2nd to none. Thanks for the fine wash job you did on my truck also . It really shines. Til next time, Cecil Burch
Very friendly and helpful staff. I bought the truck that fits my needs. I will return to Walt Massy for future purchases
I love Walt Massey and recommend everyone I know to them I love Mrs Emily
Service advisor was very helpful and service was great and quick. The detailing looked great as well. Thanks
2nd time dealing with walt Massy. Great service and employees are very helpful and courteous
Very professional top-notch service Wayne is a wonderful service advisor. Everyone there was helpful. Excellent experience.
Everything they was a good job. They were very professional and knowledgeable of what need to be done for my per element request.
Their service department always works with me to get my car taken care of and they are very nice and professional.
Very knowledgeable friendly staff . Makes you feel welcome works with u on financing and making the process of buying a truck very smooth
very good people from Trent to Wayne to all the mechanics to judy in parts and all the managers over saled
The staff are great. They treated us very nice and were fast, we didn’t have to wait for service. We will recommend this dealership to anyone we know looking for a vehicle.
Very friendly, competent. Could not ask for anything better. Love all of them. They even picked me up and drove me to the dealership. Great jobs, Guys and Gals. ♥️👍✅
Very happy with the service. Everyone was super nice.
I would highly recommend Ty McCain. The buying experience was great. Enjoying the car as well.
Great through the sales process, a little issue with the truck because another walt massy dealership checked the truck. But once Stephen (manager) was made aware, the truck was fixed. Love love Emily Martin my salesperson, she made the whole process seem like it was not a car dealer. I wanted to buy my truck locally and glad I went with Walt Massy Chevrolet Of Franklinton.