Customer Testimonials

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Google Jul 12, 2025

Courtesy and convenient

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DealerRater Jul 11, 2025

They got busy on my vehicle right away. They did a good job. No. That's enough.

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DealerRater Jul 10, 2025

Mrs. Emily and the whole crew was awesome. I would definitely spread the news to come see them.

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DealerRater Jul 9, 2025

This staff is very friendly and knowledgeable. Walk in and assisted with a smile and kindness. Never feel rushed. Great Job!!

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Google Jul 4, 2025

In and out very fast- always great service!!

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DealerRater Jul 4, 2025

Easy, no-pressure process. Had enough inventory for us to make an informed decision, and the sales and finance team worked with us to find the deal we wanted. Great experience!

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Google Jul 4, 2025

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DealerRater Jul 2, 2025

When I called about my power train warranty they told me exactly how to proceed. Because my car would not start. They were very professional when they repaired my vehicle. Thanks

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DealerRater Jul 2, 2025

Fast and friendly service. Did a great job. Truck runs better than new. Will be back.

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DealerRater Jul 2, 2025

Fast and friendly service. Did a great job. Truck runs better than new. Will be back.

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Google Jul 2, 2025

The people were very nice and helpful

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DealerRater Jun 30, 2025

Good Good good good good good Good good good good good good good good good good

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Google Jun 29, 2025

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DealerRater Jun 29, 2025

Very kind and caring. Goes out of their way to explain what needs to be done to my vehicle.

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Google Jun 29, 2025

Quick and efficient service.

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Google Jun 25, 2025

They were quick on replacing the part for my car

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Google Jun 25, 2025

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DealerRater Jun 24, 2025

Service was great. I was informed the whole way through the time my truck was being serviced. I like the print out after to inform me of future services coming due.

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Google Jun 23, 2025

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Google Jun 19, 2025

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Google Jun 16, 2025

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Google Jun 15, 2025

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Google Jun 14, 2025

Great experience. Lance was very truthful and kind.

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Google Jun 13, 2025

Good

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Google Jun 13, 2025

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DealerRater Jun 12, 2025

Great employees and great service, everyone did a great job. Rate 10/10! No regret

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Google Jun 12, 2025

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DealerRater Jun 5, 2025

I must say, this will be my go to dealership. Always. Great people, great vehicle’s, happy faces.😊😊😊

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DealerRater Jun 5, 2025

Love Love Love Ms Emily! She is so helpful and shows that she truly cares about her customers and you aren't just a sale to her. I would and do recommend her to everyone I know!!

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Google Jun 3, 2025

Fast easy process

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DealerRater May 31, 2025

I am always hesitant when it comes to dealerships but I will say this place really does treat you like family. Would be happy to do buisness again!

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Google Apr 30, 2025

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Google Apr 8, 2025

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Google Apr 3, 2025

Worked with Trenton and Kate in service. Had an issue that was supposed to be repaired once before at a different dealership but the problem continued. Thank you Trenton and Kate for your exceptional service in making this right. Will definitely bring my business back to them.

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Google Mar 29, 2025

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Google Mar 27, 2025

Great place, low pressure dealership and very friendly. Straight forward and good people.

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Google Mar 23, 2025

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DealerRater Mar 22, 2025

we love us some Ms Emily, she is the best salesperson we have ever dealt with,she understands all our needs

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DealerRater Mar 19, 2025

Everyone was very nice and professional, Made sure all my concerns were taken care of

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DealerRater Mar 11, 2025

Everyone at this dealership is very helpful and nice especially Emily Martin with our car purchase!

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DealerRater Mar 7, 2025

Great experience! Mrs. Emily Martin listened to our wants and needs. She reviewed several vehicles from the Franklinton location as well as other Walt Massey stores before our purchase. She is extremely knowledgeable of all vehicles in general and made the purchasing experience a great one! Jericah was also very helpful and knowledgeable aas well.

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Google Mar 7, 2025

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Google Mar 6, 2025

10/10 HIGHLY RECOMMEND! GREAT CUSTOMER SERVICE & AWESOME DEALERSHIP! Thank you so much Kate Ashe!

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DealerRater Mar 2, 2025

We loved are experience!! Great service and everything was fast. Process was smooth and simple.

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DealerRater Mar 1, 2025

Everyone was very helpful in finding me a new vehicle. Larrilyn Hickman in particular was very helpful and knowledgeable. Would definitely recommend them to a friend

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Google Mar 1, 2025

Larrilyn was very helpful and knowledgeable in helping me to decide what vehicle I wanted to purchase. I would definitely recommend her to anyone that wishes to purchase a new vehicle

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DealerRater Feb 27, 2025

She is my mom but has sold me like 10 cars in the last years,wouldn’t go to anyone else.She is kind and helpful and the best at what she does.Go mom

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DealerRater Feb 26, 2025

Great experience-I told Ms Emily I wanted an all black Trailblazer and she found one for me at a different location and had it there that evening for me to look at. She took care of everything for me. Thanks again!

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DealerRater Feb 25, 2025

Emily offered the best auto buying experience I have ever had in buying a new car. I recommend Emily to anyone shopping at Walt Massey in Franklinton, LA.

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Google Feb 24, 2025

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Google Feb 22, 2025

Got my wife a car from the Franklinton, La. location. Larrilyn was so helpful and got my wife the car she wanted.

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Google Feb 22, 2025

Larilynn was amazing she helped me find exactly what I needed and really pushed for me to get what I wanted. I would recommend her to anyone for their vehicle needs.

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Google Feb 21, 2025

Larrilyn Hickman is the best in the business!

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DealerRater Feb 18, 2025

Emily helped my wife get her suburban! She was very personable and not a pushy sales woman. Thank you for getting wifey Lauren into her vehicle

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DealerRater Feb 15, 2025

Larrilyn is the absolute best and very accommodating. Great experience and would come back again to see Larrilyn!

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Google Feb 15, 2025

Larrilyn was the absolute best!

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Google Feb 12, 2025

Excellent customer service!!!!!!!!!!!

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DealerRater Feb 11, 2025

If you’re in the market for a new vehicle, please go see Emily Martin at Walt Massey in Franklinton, LA. She great!

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DealerRater Feb 4, 2025

Emily Martin did a phenomenal job helping me purchase a vehicle. I highly recommend her to other potential buyers!

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Google Feb 3, 2025

This dealer is by far the best I've delt with ever, Everyone is very professional and Larrilyn is firts class!!!!

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Google Feb 3, 2025

Larrilyn was absolutely helpful and made the experience as smooth and easy as can be!

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Google Feb 2, 2025

Mario and Larrilyn were absolutely amazing!!

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Google Feb 2, 2025

Bought a truck from Walt Massey Chevrolet. Great service. Please see Mrs. Emily Martin she’s great

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Google Feb 2, 2025

Emily Martin is a wonderful salesperson! She was extremely patient, kind, and helpful. If you plan on buying a car from the Walt Massey Chevrolet in Franklinton I suggest you seek Emily Martin for help.

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DealerRater Jan 30, 2025

Very frendly and Larrilyn was such a pleasure to work with. The process went smoothly.

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DealerRater Jan 29, 2025

great dealership 10/10 would recommend someone to go to they have excellent customer service

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DealerRater Jan 29, 2025

Larrilyn at Walt Massey was amazing to work with. She got us in a great car with a painless process.

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DealerRater Jan 27, 2025

I had an awesome experience and had friendly advice about purchasing a new truck. I would highly recommend and will buy again

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Google Jan 26, 2025

Smooth as Tennessee Whiskey !!!! Thanks Larrilyn Hickman !!!!

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Google Jan 26, 2025

Such a smooth process. Thank you Larrilyn!

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Google Jan 25, 2025

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DealerRater Jan 24, 2025

I trusted Walt Massey not only with the purchase of a new truck but also with the scheduled maintenance and have been extremely pleased with their attention to the customer experience.

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Google Jan 24, 2025

Everything was done as expected in a timely manner. I will be back.

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DealerRater Jan 17, 2025

The sweetest group of people! Mrs. Larrilyn was such a sweetheart through the whole process and the staff was so friendly and just as excited for me to get my dream car!

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DealerRater Jan 16, 2025

Great selection of vehicles. Attentive - but not pushy sales. All associates greeted us as if we were "old friends". The process to buy our vehicle from start to finish was easy, very informative, and we knew exactly what we needed to do for every step without having to guess - everything was fully explained on what to expect. Highly recommend using Walt Massey for your next vehicle!

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DealerRater Jan 16, 2025

She’s goes OVER and beyond for her customers! Amazing experience! She’s the BEST!

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DealerRater Jan 16, 2025

Very easy to work with, exceptional customer service and availability even after purchase of new vehicle.

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DealerRater Jan 15, 2025

Excellent, we had a wonderful experience working with Larrilyn Hickman. Would highly recommend this dealership .

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Google Dec 19, 2024

If you looking for a new car or truck go see Mrs Emily she's great to work with and Mario gets the best deals done. They're a great and friendly team. I highly recommend them.

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Google Nov 27, 2024

Work was done correctly and promptly. My only issue was I received paperwork, 3 pages, with a total bill only. No breakdown of the work and other costs associated with my visit. A detailed itemized bill would be greatly appreciated.

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Google Nov 22, 2024

Awesome staff, great service and got me in and out quickly. Overall great experience. Brianna and Trent went above and beyond. Thank you!

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Google Oct 24, 2024

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Google Oct 18, 2024

Great customer service. Friendly and informed me well

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Google Oct 12, 2024

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Google Aug 31, 2024

Friendly staff, knowledgeable managers! Easy transition

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Google Aug 24, 2024

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Google Aug 23, 2024

I have purchased 2 vehicles from Brittany and look forward to buying more. If you want a salesperson that is not pushy and will do what it takes to get the perfect vehicle for you, Brittany is who you need to go to.

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Google Aug 23, 2024

Best experience I’ve ever had at a dealership works with you and makes sure you have everything that’s needed

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Google Aug 23, 2024

Go see Brittany, she’s awesome!

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Google Aug 23, 2024

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Google Aug 23, 2024

Y’all should go see my girl Britt… Such a wonderful sails woman. Kind, considerate a such an amazing person!!!

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Google Aug 23, 2024

Preston is the best! I recommend going to see him! All staff is very kind and friendly! Easiest I’ve ever bought a car!

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Google Aug 23, 2024

Brittany is absolutely amazing, always patient, kind and understanding! Looking to do business with her again.

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Google Aug 23, 2024

This is an Amazing dealership.. The staff are so kind!!! Highly recommend this place !!!!

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Google Aug 22, 2024

Larrilyn was a wealth of knowledge and goes above and beyond to help us. I enjoyed working with her.

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Google Aug 22, 2024

Brittany is the most wonderful salesperson I have ever worked with.. she is very patient and kind she worked for 2 months trying to get me the perfect car.. she goes above and beyond and I am so happy to have had the privilege of working with her and the Walt Massey team!! I LOVE my 2025 Trax she is a beauty❤️If you are in the market for a new/used car give my girl a call you will not be disappointed!!!❤️❤️❤️

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Google Aug 22, 2024

Great people to do business with! Very nice and informative. They make the car buying process easy and fun!

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Google Aug 22, 2024

We had a great experience with them! Brittany was easy to deal with and made the process so smooth! If you’re in the market for a used/new vehicle be sure to ask for Brittany.

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Google Aug 22, 2024

Larrilyn is excellent at what she does. Keeps the process smooth & is eager to help customers. Thank you Walt Massey!

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Google Aug 22, 2024

Brittany goes over and beyond for her customers! We needed Walt Massey in FRANKLINTON.


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